We're here for you and we'll do anything to make sure you love our products. We love to hear your feedbacks and thoughts. If you have ideas, questions, or want to share a picture with us of you and your favorite items, please contact us!
What the progress of my order? (most popular)
How long does it take for an order to arrive?
- Delivery normally takes one week. Sometimes for hot items, when they get sold out very quickly we might ship directly from the manufacturers and it can vary between 1-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the UK. Currently, many of our handcrafted bags are finished in Austria. These items ship via Royal Mail, USPS, Fedex & Luxemburg Mail and all have tracking numbers.
- If you're still not sure, just email us. We're happy to help.
I ordered 2+ items, but only received one... where's my order?
- Since we make on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
You can reach us at firstname.lastname@example.org or using the form below: