QUESTIONS? 1-818-918-4466

SHIPPING

How much is shipping?

  • All of our products over £50 have free shipping.
  • Our standard shipping cost is £3.95 for orders under £50 and free for orders above that.
  • Sometimes we have free items for promotions. Shipping starts at £8.95 as we are shipping from our different warehouses overseas.

Where do you ship?

  • We are based primarily in London and do some of our credit crunching in Singapore. We have fulfillment centres in USA and Asia as well. We currently ship the below mentioned countries for the same flat shipping fees as with our UK orders - UK, USA, Canada, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Norway, Sweden, Switzerland, Australia and New Zealand.

How do I track my package?

  • You can self help by clicking this link
  • You can check on the status of your order at any time by emailing the customer support desk at support@mdbm.uk. You can also click on the Item Shipped email that we send to you to track directly on the shipper's website.

How long does it take for an order to arrive?

  • Delivery normally takes one week. Sometimes for hot items, when they get sold out very quickly we might ship directly from the manufacturers and it can vary between 1-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the UK. Currently, many of our handcrafted bags are finished in Austria. These items ship via Royal Mail, USPS, Fedex & Luxemburg Mail and all have tracking numbers.
  • If you're still not sure, just email us. We're happy to help.

I ordered 2+ items, but only received one... where's my order?

  • Since we make on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

Basic Refund Policy

In complete contrast to today’s throwaway culture, quality counts for everything at mdbm.uk. We take great pride in the design and manufacture of our products to ensure their longevity and, ultimately, your satisfaction. So that you can be assured of our commitment to this, everything we sell is Quality. Guaranteed. No ifs, no buts, no problem.

 

Simply put, if you’re not 100% happy with a purchase, you can return it at any time for an exchange or refund within 30 days. If the item is defective, we will either replace it at no cost to you, or offer you a full refund including return shipping.

    You must email us at support@mdbm.uk for the SKU# before sending any returns. Do not return items to the Sender of your parcel.

      Currently, we have 3 addresses for returns.

      United Kingdom
      ATTENTION: MDMB SKU#XXXXX (email us for the SKU)
      Unit 28, Stacey Bushes Milton Keynes GB MK12 6HR, United Kingdom

      United States
      ATTENTION: MDMB SKU#XXXXX (email us for the SKU)
      243 Root Street Suite 400 Olean, NY 14760 United States

      Singapore
      ATTENTION: MDBM SKU#XXXXX (email us for the SKU)
      89 Jalan Lokam, S(537912), Singapore

      You must email us for the SKU# before sending any returns.

       

      STILL HAVE QUESTIONS?

      • Sure, no problem! Just email us at support@mdbm.uk and we'll get back to you right away.

       

      BELOW ARE WHAT SOME OF OUR CUSTOMERS THOUGHT ABOUT US